How To Handle Customer Complaints...
The customer is NOT always right. They are the most important part of the transaction but they're not always right.. Learn how to deal with customer complaints from the 2010 BRW Awards winner for the Best Private Company Delivering Customer Service.
The customer is NOT always right. They are the most important part of the transaction but they're not always right.
The customer deserves, and requires, to be treated amazingly well, nevertheless always you'll have customer complaints; all is feedback and should be taken accordingly, as data, so analyse it and the plan your strategy to solve it. All organisations need customer feedback, so make sure there is a channel to get feedback, so you tackle issues before they become a complaint.
In order to expedite a complaint process Phil Di Bella is giving us three tips:
The customer deserves, and requires, to be treated amazingly well, nevertheless always you'll have customer complaints; all is feedback and should be taken accordingly, as data, so analyse it and the plan your strategy to solve it. All organisations need customer feedback, so make sure there is a channel to get feedback, so you tackle issues before they become a complaint.
In order to expedite a complaint process Phil Di Bella is giving us three tips:
- Understand the full context of the complaint
- Always propose a resolution (remember the "yes if' mindset
- Show respect
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Produced by The Podcast Boss.
Remember to subscribe, rate and review the show, and as always, thank you for listening!
Produced by The Podcast Boss.
Creators and Guests
Host
Phillip Di Bella
Entrepreneurship is a way of life and intelligence for me, not a title. Every project that I embark upon, my goal is to do it different or better than anyone else. It was this passion and entrepreneurial spirit that led me to start up my first business venture, a small coffee-roasting operation in the suburbs of Brisbane in 2002. I identified a gap in the coffee market. There was no local coffee company that successfully matched the quality of their products with excellent customer service and a strong brand, all at a reasonable price. This business grew from a start up to the largest of its kind in Australia before I sold it 12 years later. I strive to make my group of companies matter to customers. I want to ensure that I am relevant in the future am continually looking at innovative ways to do so. I am not limited by my available resources; I am continually looking to fill the void in the market to meet customer’s needs and solve problems. My mantra is ‘tomorrow better than today’. My goal is to continue building and improving and use our achievements to fuel our momentum and keep moving forward to bigger and better things. I never rest on the laurels of my success but continue to pursue new ventures through which to challenge myself, and seek opportunities to develop or share my skills. I continue to strive as a leader in my industry and as an entrepreneur, and am always challenging myself personally and professionally whilst ensuring to give back to community.
